Refund policy

RETURN AND REFUND POLICY

Last updated: September 4, 2026

Bitkel sells digital products, including eBooks, templates, graphics, courses, and other downloadable digital resources.

NO RETURNS

All Bitkel products are digital products. Therefore, physical returns are not applicable.

NO REFUNDS

All purchases are final and non-refundable.

Once a digital product has been purchased, customers cannot return the product or request a refund.

By completing a purchase, you acknowledge and agree to our no-return and no-refund policy.

CUSTOMER RESPONSIBILITY

Please carefully review the product description, previews, features, file format, and requirements before purchasing.

If you have any questions about a product, please contact us before completing your purchase.

TECHNICAL ISSUES

If you experience a technical problem that prevents you from accessing or downloading a purchased product, please contact our support team. We will make reasonable efforts to help resolve the technical issue.

For customer support:

Bitkel

Email: bitkel.co@gmail.com

Address: State West Bengal district Coochbehar Police station Mekliganj Village 168 Dhulia Baldia Hati

IMPORTANT

This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.