Privacy policy

Last updated: September 4, 2026

Bitkel respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Bitkel collects, uses, stores, and protects information when you visit or make a purchase from our website.

INFORMATION WE COLLECT

When you use our website, we may collect information such as:

• Name

• Email address

• Billing information

• Order information

• Product purchase history

• Account information

• Communication with our support team

• Device and browser information

• IP address and basic website usage information

PAYMENT INFORMATION

Payments may be processed through third-party payment providers such as Razorpay, PhonePe, Cashfree, or other payment providers enabled on our website.

Bitkel does not intentionally store your full card number, CVV, UPI PIN, banking password, or other sensitive payment authentication information.

Payment information is processed by the applicable payment provider according to its own privacy and security practices.

HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfill orders

• Provide access to purchased digital products

• Send order and payment confirmations

• Provide customer support

• Manage customer accounts

• Prevent fraud and unauthorized transactions

• Improve our website and services

• Send marketing communications when permitted

• Comply with applicable legal obligations

DIGITAL PRODUCT DELIVERY

When you purchase a digital product, we may use your email address to provide download instructions, purchase confirmations, and information related to your order.

Our website may use cookies and similar technologies to:

• Keep you signed in

• Remember shopping cart information

• Improve website functionality

• Understand website usage

• Provide relevant features and services

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

THIRD-PARTY SERVICES

We may use third-party services for payment processing, analytics, email delivery, hosting, security, and other business operations.

These providers may process information according to their own privacy policies.

DATA SECURITY

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

DATA RETENTION

We retain information only for as long as reasonably necessary for business, legal, accounting, security, dispute-resolution, and other legitimate purposes.

YOUR RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, contact:

[YOUR EMAIL]

CHILDREN

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

CONTACT

If you have questions about this Privacy Policy, contact:

Bitkel

Email: bitkel.co@gmail.com

Address: State West Bengal district Coochbehar Police station Mekliganj Village 168 Dhulia Baldia Hati